Our foodbank works using a voucher referral system. Find out more about how we work.
We know that anyone can find themselves at crisis point for a number of different reasons.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.
Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and how you can get help, please contact us.
When you visit a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.
However, due to the impact of the COVID 19 virus some referral agencies are no longer able to see customers face to face. Please do not be worried about this if you are in food crisis and unsure how to get a Foodbank voucher. Many agencies are able to create vouchers electronically now, so customers do not need to make unnecessary journeys in search of a paper voucher.
If you phone or email the agency that is most relevant to support you they can create this voucher or they can just email us to say they are supporting you. If they are able to create the voucher they can give you the actual voucher number. If you would like to contact the CAB you can text ADVICE to 78866 and an advisor will call you back.
Once the voucher situation is confirmed please also consider how to collect your food. If you can attend All Saints Church in Highertown, Truro then please do so during our opening hours. If you cannot come can you ask a friend, neighbour or relative who can come in to collect the food for you?
If you are a referral agency and would like to become a registered voucher holder for our foodbank, please contact us to find out more.